Rural Health Resource Center

Upcoming Events

WebEX Calls

Rural HIT Challenges and Strategies
February 24, 2010
More Info

Conferences

2010 Minnesota Rural Health Conference
June 28-29, 2010

Balanced Scorecard Tools and Resources

Documents

Balanced Scorecard
Developed by the Delta RHPI Project. This explains what the Balanced Scorecard is, traditional perspectives and balances of the Balanced Scorecard.

Balanced Scorecard Efforts
Developed by the Delta RHPI Project. A brief history of the Balanced Scorecard efforts.

Balanced Scorecard Example
Developed by the Delta RHPI Project. An example of how one might develop a Balanced Scorecard.

Balanced Scorecard Terminology Definitions
Developed by the Delta RHPI Project. Definitions of the Balanced Scorecard Terminology.

Strategic Management Consultation - One Approach for the Balanced Scorecard
This process tool was developed by Community Healthcare Systems, LLS and James Barnes, Ph.D. Community Healthcare Systems, LLC is headed by Joseph T. Hammond, a former hospital administrator and participant of a Balanced Scorecard consultation. James Barnes is at Louisiana State University and has direct experience implementing BSC with rural hospitals in Oklahoma.

Users Group Meeting Documents

Sample Board Agenda
Author(s): Stroudwater Associates
This document is a sample agenda for a Board of Trustees.

Ashley County Medical Center BSc
Author(s): Russ Sword, Ashley County Medical Center
This document is a presentation given by Russ Sword at the Delta States Balanced Scorecard Users Groupmeeting in September, 2006. The presentation gives an overview of Ashley County Medical Center and their experience with implementing the Balanced Scorecard.

Data Reporting in Rural Hospitals
Author(s): RPM
This presentation gives an overview of how RPM is used for data reporting in rural hospitals. It includes: Data and decision making across the hospital; Strategic data vs. compliance data; When does QA become PI?; Challenges collecting data; Statistical Process Control charts; Edward Tufte: ChartJunk and 6 Principles; and, RPM Examples.

Six Principles of Analytical Design
Author(s): RPM
This document gives an overview of the purpose of analytical design and gives examples of effective use of data in rural hospitals.

Strengthening Board Responsibilities Using the BSC
Author(s): Claude Chatterton, Harrisburg Medical Center and Scott W. Goodspeed, Stroudwater Associates
This presentation focuses on the need for hospital boards to be more strategy focused and how to execute that strategy, create long-term value and strengthen board responsibilities.

Tools

Balanced Scorecards for Small Rural Hospitals: Concept Overview & Implementation Guidance
The purpose of this manual is to describe the process of implementing a Balanced Scorecard initiative in a small rural hospital setting, including how to identify if an organization is ready for the implementation phase, what the various steps are in the process, what key principles need to be considered that are common to rural hospitals, and what a rural hospital Balanced Scorecard would look like. Hard copies and/or CDs of this manual can be obtained by calling the Rural Health Resource Center at 218-727-9390 or e-mailing rhrc@ruralcenter.org.

Balanced Scorecard Readiness Assessment Worksheet
Presented by Joe Hammond of Community Healthcare Systems, LLC, Ruleville, Mississippi, 2005, for the use of a Balanced Scorecard consultation for the Rural Hospital Performance Improvement (RHPI) Project.

Six Principles of Analytical Design
Author(s): RPM
This document gives an overview of the purpose of analytical design and gives examples of effective use of data in rural hospitals.

Training Modules

Cascading the Balanced Scorecard - How to get the most involvement and effectiveness from all employees
Presented by Tami Lichtenberg
View this 55-minute presentation from the Oregon Flex WebEx Learning Series. Link is to Oregon Office of Rural Health website. Look for the March 4, 2008 heading under "2007 & 2008 Sessions".

How to Link the Studer Pillars to Your Scorecard
Presented by Tami Lichtenberg
View this 40-minute presentation from the Oregon Flex WebEx Learning Series. Link is to Oregon Office of Rural Health website. Look for the April 1, 2008 heading under "Past Sessions" on the right side for the link to the video.

Linking Measurement to Strategy - Going Back to Go Forward
Presented by Tami Lichtenberg
View this 55-minute presentation from the Oregon Flex WebEx Learning Series. Link is to Oregon Office of Rural Health website. Look for the January 8, 2008 heading under "Past Sessions" on the right side for the link to the video.

Short Balanced Scorecard and the Board
Presented by Tami Lichtenberg, Rural Health Resource Center
Duration: 22 minutes
This quick overview covering the basics of Balanced Scorecard and what it's implementation can do for small, rural hospitals is ideal for introducing the concept to governing boards, hospitals who are thinking about implementing the Balanced Scorecard or those needing a little refresher.

Organizations

Balanced Scorecard Collaborative
This Web Site provides education, training, advisory, research, and development organization that facilitates the worldwide awareness, use, enhancement, and integrity of the Balanced Scorecard.

What is the Balanced Scorecard?
This web site provides a basic overview of the Balanced Scorecard's approach to measurement-based management, including the fundamental four perspectives of the Balanced Scorecard.

Six Sigma
Tools and information on how to implement and utilize the Balanced Scorecard in your facility.

Success Stories

Balanced Scorecard Experiences from the Delta Region
Balanced Scorecard testimonials from hospital CEOs in the Delta Region who have implemented the Balanced Scorecard in their facility.