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Maine Flex State Profile

The Technical Assistance and Services Center (TASC), a program of the National Rural Health Resource Center, provides technical assistance for the Rural Hospital Medicare Flexibility (Flex) Program in the form of information, tools and resources. State Flex Programs benefit from sharing information with one another and the Flex State Profiles are meant to be a method to encourage that sharing.

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State Contacts

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Survey Results


In each core area, what are the top Flex activities in your state?

Core Area 1: Support for Quality Improvement

The ongoing development of the three hospital leadership networks for CEOs, chief nursing officers (CNO), and quality improvement (QI) directors. For fiscal year (FY) 2012, two new hospital leadership networks were developed, for chief financial officers (CFO) and Mid-Managers (see Core Area II).

The New England Performance Improvement (NEPI) network, which includes Maine, New Hampshire, Vermont, and Massachusetts and is coordinated through the New England Rural Health RoundTable (NERHRT), has partnered with the Institute for Healthcare Improvement (IHI) to offer staff at Maine critical access hospitals (CAHs) free participation in the 2013 Leading Quality Improvement: Essentials for Managers program. Additionally, through NEPI, Maine CAH and rural hospital staff are able to access comprehensive resources from the National Association for Healthcare Quality (NAHQ) to complete the Certified Professional in Healthcare Quality (CHPHQ) certification program.

Core Area 2: Support for Operational and Financial Improvement

In FY2012 CFO and Mid-Manager networks were established for Maine critical access hospiatls (CAHs). The objective of the CFO network is to discuss operational and financial issues utilizing iVantage Hospital Strength Index reports. The Mid-Managers network is a collaborative focused on CAH management training skills and cultivating a network of CAH professionals engaged in similar management challenges.

Maine is part of a multi-hospital collaborative in New England that supports small rural hospitals in planning and implementing evidence-based strategies for improving operational and financial performance.

The cornerstones of the New England Performance Improvement (NEPI) Collaborative are:

  • The Annual Performance Improvement Summit
  • Maintenance of a regional rural health care website that provides relevant rural hospital performance improvement resources and tools 
  • Access to governance training modules through the NERHRT website.
Core Area 3: Support for Health System Development and Community Engagement

The Maine Emergency Medical Services (EMS) Trauma System project provides guidance to critical access hospitals (CAHs) and other rural emergency care providers with a statewide trauma system plan, technical assistance program, clinical consensus guidelines for patient care and transfer, and the development and implementation of trauma care performance measures. In fiscal year (FY) 2012, Maine Flex funds also contributed to the Maine CAH Rural Trauma Team Development course.

Maine Flex funds also support the development of a community paramedicine (CP) program with the goals of better integrating EMS and community health resources in rural areas to fill gaps in advanced and basic life support EMS coverage; and addressing other community health and medical gaps.

Please describe a success story or innovative program from the Flex program in your state:

A benchmarking project was developed that would dovetail with the Medicare Beneficiary Quality Improvement Project (MBQIP), Hospital Compare reporting, and the ongoing reporting requirements for the Flex program. Benchmarking analysis was conducted and a unique system was developed to utilize publicly available data from the Maine Quality Forum website and incorporate Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPHS) data from vendors used by the hospitals. The vendor for this project will provide value-added analytics and reporting and be scalable in the event the network elects to add new indicators in future periods. The goal of the project is to achieve near-term results as well as establish a platform for benchmarking growth and refinements.

No two Flex programs are alike! What is one unique thing that you would like others to know about your Flex program?

The Maine Flex program, over the years of support, has built a relationship with the 16 Maine critical access hospitals (CAHs) that deepen the program with the day-to-day operations of each facility. We meet regularly with the hospital CEOs, CFOs, CNOs and Quality Improvement Directors and share thoughts, ideas and data among the groups. We also offer educational services to new hospital managers and have worked with the National Association of Healthcare Quality (NAHQ) to offer Certified Professional in Healthcare Quality (CPHQ) certification and with the Institue for Healthcare Improvement (IHI) to offer other training programs. Where we are today and where we were eight years ago makes the Maine Flex Program proud of its accomplishments.

State Contact Details

Matthew Chandler

State Office Director, Maine
(207) 287-5503

Cari Balbo

Health Program Manager, Maine
(207) 287-5427

Health Program Manager Since November 2012

 

Joan Mank

Office Associate II, Maine
(207) 287-5562

Specialty Areas / Background

Reception, contracts, and reports

Office Associate since October 2002

 
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