A Blueprint for Rural Hospital Performance Excellence: One Hospital's Baldrige Experience

Event Details
Friday, November 22, 2013
National Rural Health Resource Center (The Center)


  • Terry Hill, Senior Advisor for Rural Health Leadership and Policy, National Rural Health Resource Center
  • Bob Schapper, Chief Executive Officer, Tahoe Forest Hospital District

Terry Hill and Bob Schapper discuss the Blueprint for Performance Excellence developed by The Center to aid hospitals in managing the complexities of the changing healthcare environment. The Center assembled national rural health experts (including Terry Hill and Bob Schapper) in a Summit meeting to create a Blueprint for Performance Excellence modeled after the comprehensive, systems-based Baldrige performance excellence framework. This Blueprint for Performance Excellence includes critical success factors in the seven Baldrige components and outlines how each component is inter-linked. Use of a systems-based performance excellence framework, such as Baldrige, provides a proven comprehensive systems approach to help rural hospitals manage the crucial elements of organizational excellence desperately needed in this rapidly changing environment. Mr. Schapper uses the Baldrige framework at Tahoe Forest District Hospital.

Note: The Blueprint for Performance Excellence is applicable to all rural hospitals (CAH and PPS).

Related Resources: 

CAH Blueprint for Performance Excellence

Use the Performance Excellence Blueprint Guide to develop and execute a comprehensive strategic plan that represents a systems approach to achieving organizational excellence.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,009,121 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.