Four Guiding Principles for Health Care Managers
Patrick Shaul, ACSW, LCSW, Private Practice and Former Director of Learning and Organizational Development/Behavioral Health Services, Northside Hospital
Today's work environment presents managers with many challenges. To be successful, healthcare managers must model professional behavior at all times, know when they have a duty to act and minimize behaviors that put themselves, and the organization, at risk. Essentially, they must maximize performance and minimize distractions. Operating fairly and legally is as important as achieving clinical excellence, high patient satisfaction scores and operating within budget.