Improving Patient and Family Experience: New ideas for engaging patients and motivating staff
As more hospitals focus on improving HCAHPS scores, the competition for higher percentile rankings increases. Discover new ideas to engage your patients and their families and create a more healing experience for them. Discuss strategies for staff accountability and remembering the true intention for creating a positive patient experience. Training podcasts have been created to compliment this webinar.
- Participants will be able to identify at least one new idea to immediately implement to improve patient experience
- Participants will increase their knowledge about staff accountability as it relates to patient experience
- Participants will learn a coaching model to use when discussing patient experience with staff
These podcasts compliment the one-hour webinar playback and slides. Use the first two podcasts to help educate frontline staff in meetings and trainings. The third podcast is a coaching model that leadership can use to close the loop of accountability.