Improving Patient and Family Experience: New ideas for engaging patients and motivating staff

Event Details
Wednesday, February 7, 2018
12:00pm to 1:00pm CST
National Rural Health Resource Center (The Center)

As more hospitals focus on improving HCAHPS scores, the competition for higher percentile rankings increases. Discover new ideas to engage your patients and their families and create a more healing experience for them. Discuss strategies for staff accountability and remembering the true intention for creating a positive patient experience. Training podcasts have been created to compliment this webinar. 


  • Participants will be able to identify at least one new idea to immediately implement to improve patient experience
  • Participants will increase their knowledge about staff accountability as it relates to patient experience
  • Participants will learn a coaching model to use when discussing patient experience with staff
Related Resources: 

Training Podcasts to Engage Patients and Motivate Staff

These podcasts compliment the one-hour webinar playback and slides. Use the first two podcasts to help educate frontline staff in meetings and trainings. The third podcast is a coaching model that leadership can use to close the loop of accountability.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,009,121 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.