The Chargemaster and Your Revenue Cycle: Critical Components for Success (Part 2)

Event Details
Tuesday, March 31, 2020
12:00pm to 1:00pm CST
National Rural Health Resource Center (The Center)

A proper, best-practice revenue cycle includes the foundational components of chargemaster, revenue capture, and pricing. The chargemaster is the central component to communicate service provision to both the payors and patients. Common chargemaster errors can lower reimbursement, increase denials and inflate compliance concerns. These errors ultimately impact the profitability, reputation and customer service perceptions of the hospital. Best practice hospitals utilize a data-driven, quality-focused and customer-centric process to govern the implementation and maintenance of the chargemaster. These presentations will focus on creating a culture of accountability and ownership surrounding the chargemaster and revenue cycle to maximize gross revenue, ensure representative reimbursement, and mitigate compliance concerns.


  • John Behn, MPA, President, Stroudwater Revenue Cycle Solutions
  • Laurie Daigle, CPC, Senior Consultant, Stroudwater Revenue Cycle Solutions

Learning objectives: At the conclusion of Part 2, participants will be able to:

  • Ensure that the chargemaster is an administrative priority
  • Implement a process centered on communication and expectation
  • Comprehend the impact of 2019, 2020, and 2021 Pricing Transparency Requirements
  • Instill a process of quality control
  • Utilize the chargemaster as a competitive advantage
  • Cite case studies and “Issues from the Field”
Related Resources: 
Past SRHT HELP Webinar

The Chargemaster and Your Revenue Cycle: Critical Components for Success (Part 1)

March 11, 2020

Understand the core components and functionality of the chargemaster. Summarize how best practice hospitals use the chargemaster to increase reimbursement, lower denials and improve cash flow. Incorporate a culture of chargemaster accountability and ownership. Comprehend 2020 Final Rule impact on chargemaster codes and availability including 2021 prescribed changes.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,009,121 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.