Pointe Coupee General Hospital Emergency Department Process and Quality Improvements

Event Details
Friday, November 1, 2013
National Rural Health Resource Center (The Center)


  • Chad Olinde, CEO, Pointe Coupee General Hospital, LA
  • Elaine Hurme, CNO, Pointe Coupee General Hospital, LA
  • Mary Guyot, Principal, Stroudwater Associates, ME

Pointe Coupee General Hospital (PCGH) shares their experience with an emergency department (ED) operational assessment and process improvement project. PCGH targeted improvement in various ED processes to include patient registration, patient flow, coding and billing process, staffing, ED utilization and patient satisfaction survey. This call shares PCGH outcomes and benefits from the project and provides recommendations for other rural hospitals to improve ED services