Providing an Excellent Patient Experience: 2 of 3

Event Details
Thursday, April 15, 2021
12:00pm to 1:00pm CST
The National Rural Health Resource Center,
Stroudwater Associates

Providing an Excellent Patient Experience Webinar Series: 2 of 3

In the second DRCHSD Patient Experience session, participants will develop increased awareness of what it means to think of patients and their families as customers, thinking of fellow employees as customers and learn techniques to improve communication and listening skills.


  • Awareness- Thinking of patients and families as customers
  • Awareness- Thinking of other employees as customers
  • Techniques to improve communication and listening skills

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

DRCHSD Program participating hospitals and clinics will be  sent the webinar connection information in advance. The recording and slides will be available online following the webinar. For any questions, please reach out to Brooke Davis.