Vendor Issues Management

Event Details
Wednesday, August 13, 2014
National Rural Health Resource Center (The Center)

Duration: 48 min

This webinar explores techniques to manage issues with information technology (IT) vendors, such as maintaining issues lists, leveraging your strengths, knowing when to initiate separation and understanding how to avoid being the customer who is always "crying wolf." The presentation reviews how to manage and prioritize issues and techniques to get attention from busy vendors. The speaker also discusses contract language to avoid and collaborative methods.

Learning Objectives

  • Understand how to work with your electronic health record (EHR) vendor to resolve issues in a timely manner
  • Learn about new methods and techniques that leverage your existing relationship with your vendor to resolve ongoing issues
  • Learn what items should, and should not be, included on a vendor issues list


Joe Wivoda, CIO and HIT Consultant, National Rural Health Resource Center