Patient Satisfaction

Patient engagement is a growing area of focus for the U.S. health care system because there is an association between reported levels of patient engagement, satisfaction, and improved clinical outcomes (Hibbard & Greene, 2013, Henning-Smith et al., 2020). As a result, the Centers for Medicare & Medicaid Services (CMS) has included patient and family engagement as part of the Quality Payment Program. One primary aim of patient engagement is to improve communication between providers/organizations and patients. Patients who better understand the health information related to their care are more likely to have improved outcomes (Kelley et al., 2014). One measure of clinical communication is the rate at which physicians always communicate well with patients in the hospital setting.

Analyzing the Data

The purpose of this analysis is to compare patient-physician communication rates with heart failure readmission and mortality rates among different types of hospitals.

This data is also available in a text-based table format. This alternate format also provides hospital-specific data.

Tutorial: Using the Data

Data Sources

Hospital Compare - Hospital General Information (data released July, 2020)

Hospital Compare - Payment and Value of Care (data released July, 2020)

Hospital Compare - Patient Surveys - HCAHPS (data released July, 2020)

Hospital Compare - Unplanned Hospital Visits (data released July, 2020)

Hospital Compare - Complications and Deaths (data released July, 2020)

Defining the Columns

A blank entry indicates unreported data. A value of zero is a defined value and does not represent unreported data.

State: The abbreviated name of the state where the hospital is located.

County: The name of the county where the hospital is located. County names are listed as provided on the U.S. Census Bureau's list of 2019 FIPS Codes for Counties and County Equivalent Entities.

Hospital: The name of the hospital.

Hospital Type: The type of hospital, which includes acute care hospitals, critical access hospitals (CAHs), and children's hospitals.

Percent of Doctors That Always Communicate: The percentage of hospital inpatients reporting that doctors always communicate well from the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey about patient experience and satisfaction. The reporting period for this measure is July 1, 2018 through June 30, 2019.

HF Payment: Average Medicare spending per beneficiary for heart failure (HF) patients spanning three days prior to an inpatient admission to 30 days after discharge.

Payment Denominator: Number of HF patients seen by the hospital during reporting period. The reporting period for this measure is July 1, 2015 through June 30, 2018.

Health Outcome Measure: The name of the major complications and death measures. The measures of interest for this scenario include HF 30-day mortality rate and HF 30-day readmission rate.

Health Outcome Rate: This risk-standardized outcome rate per 100 patients looks at the 30-day unplanned hospital-wide readmission or the death of a patient within 30-days of hospital admission for any cause related to medical conditions. A lower measure is desired as this indicates a lower proportion of HF mortality and HF readmissions. The reporting period for these measures is July 1, 2015 through June 30, 2018.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,009,121 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.