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Engaging Health Care Volunteers to Pursue the Triple Aim

Author: 
American Hospital Association (AHA)

This guide is intended to help hospitals and health systems develop volunteer services to strategically support the Triple Aim of improving the patient experience of care, improving the health of populations and reducing the cost of health care. The information comes from interviews with volunteers, auxilians, directors of volunteer services and chief executive officers, who shared critical success factors in engaging volunteers in these efforts. It features case examples depicting how volunteers support the Triple Aim, including programs dedicated to:

  • Reducing avoidable readmissions
  • Improving the patient experience
  • Improving HCAHPS scores
  • Enhancing community engagement
  • Improving quality
  • Increasing health care access
  • Lowering health care costs
  • Improving patient safety