Improving the Patient Experience Through the Health Care Physical Environment

Health Research and Educational Trust (HRET),
American Hospital Association (AHA)

This guide is a collaboration with the American Society for Healthcare Engineering (ASHE), explores ways hospital and health system leaders can use the physical environment to improve the patient experience. The guide describes a “people, process, place” model that will help hospital and health system leaders identify people-centered ways to improve the patient experience of care.