New Hampshire CAH Lean/Process Improvement Project

Author: 
New Hampshire State Office of Rural Health

The New Hampshire Flex Program funded a multi-hospital Lean process improvement initiative involving six critical access hospitals (CAH). Learn about the process, outcomes and lessons learned. Project topics included:

  • Co‐pay collections
  • Swing bed nursing assessment documentation
  • Follow‐up phone calls for transition of care
  • Emergency Department (ED) ambulatory patient registration information
  • Improve communication in transitions of care process
  • Lab services documentation of Medicare patients
  • Lab services documentation of Medicare patients in the ED