In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.
Resources
The Center's searchable Resource Library features articles, reports, webinars, podcasts, toolkits, and other materials developed by trusted industry leaders to guide and support rural health stakeholders.
Resource Type
Toolkits
Topics
Programs
275 results found
Video
Leading Change
In this module, we’re going to dive into the topic of change. We’ll talk about common experiences that people have through the course of change. We’ll talk about specific things you can do as a leader of change to smooth the process and help others through the transition – and help yourself as well.
Video
Engaging Your Team
In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.
Document
MBQIP Measures Under Consideration
This resource summarizes 10 measures FORHP is considering adopting for use in MBQIP. State Flex Coordinators, subcontractors, hospital quality staff, and other interested parties are encouraged to provide input. Comments are due by 5:00 p.m. EST on Tuesday, February 28, 2023. Feedback must be submitted via the electronic form provided.
Learn a practical approach to identifying key patient populations and a process to initiate population health planning. Learn how to integrate population health initiatives as part of an organization’s strategy.
This resource highlights how the Kansas state Flex Program, in contract with the Kansas Hospital Education and Research Foundation (KHERF), developed a program to support critical access hospitals (CAHs) in implementing aspects of Patient and Family Engagement (PFE).
These documents share improvement strategies and effective best practices for each component of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) collected from high-performing critical access hospitals (CAH) across the US.
View the criteria to be eligible to participate in Flex-related activities for Fiscal Year 2020. Learn exceptions and answers to frequently asked questions and access the 2019 MBQIP sample waiver template.
Document
MBQIP MOU and Consent Forms
A MOU is required in order for any CAH to participate in MBQIP. Access current and past MBQIP MOU and consent forms as well as descriptions of when to use them.
Resources to support abstracting, submitting, and confirming data submission to the Centers for Medicare and Medicaid Services (CMS) QualityNet Warehouse, including the CMS Abstraction and Reporting Tool (CART) and reporting specifications manuals.
Flex Program Fundamentals: An Introduction to the Medicare Rural Hospital Flexibility Program is designed to be used by both new and current Flex Program staff: as an orientation manual and as a guide to helpful resources.
Managing the cooperative agreement is one of the primary responsibilities of state Flex Programs and includes: budgeting, cooperative agreement application writing, working with partners, information management, and reporting.
Guides to provide a brief overview and links to key documents to help rural health care professionals, practices and hospitals understand the billing code, consider the benefit to their patients and organization and begin billing for the code.
This document provides instructions for payment to RHCs billing under the all-inclusive rate and FQHCs billing under PPS for care coordination services provided to Medicare beneficiaries on or after January 1, 2018.
Toolkit
Community Health Workers Toolkit
This toolkit can assist organizations and communities in evaluating opportunities for developing a CHW program, including resources and best practices.
Learn how chronic care management (CCM) can benefit patients and practice in hospitals, CAHs, RHCs and FQHCs. Access the CCM Fact Sheet from CMS.
Developed specifically for rural organizations, this assessment is designed to provide a preliminary review of critical factors for organizations looking to develop, expand or enhance care coordination efforts.
Template
Flex Program Logic Models
The Flex Program Area Logic Models are intended to provide guidance on the major Flex program areas of Quality Improvement, Financial & Operational Improvement, Population Health Improvement, and Rural Emergency Medical Services Improvement. These logic models are intended to help design activities and potential evaluation measures within each program area.
This video provides board of directors, leaders, and physicians a basis to understand what a corporate compliance program is and why the seven elements are important to include in a hospital’s corporate compliance program.
This video discusses the board of directors’ role in financial stewardship for an organization. You’ll learn about key financial issues board of directors’ face and hear some best practices and tips on how you can improve financial stewardship in your organization.