Performance Excellence Framework: Key Questions for Rural Hospitals Assessment

The Baldrige Performance Excellence Framework can be used as a systems-based framework for rural hospitals to develop and support critical success factors in key areas leading to performance excellence across the organization.

Key areas of the framework include:

  • Leadership
  • Strategic Planning
  • Patients, Partners, and Communities
  • Measurement, Feedback, and Knowledge Management
  • Workforce and Culture
  • Operations and Processes
  • Impact and Outcomes

Assess your organizations’ current capacity in each of these key areas to help identify opportunities for growth and development of system-based capacity for excellence.

Consider having a team of 6 - 8 people from across your organization complete this assessment independently, then use it as a tool for discussion to bring in perspective from across the organization, to understand varying perceptions, gain buy-in and identify opportunities and priorities for action.

Performance Excellence Framework: Key Questions for Rural Hospitals Assessment (51.85 KB)

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