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Strategic Planning

Hospital Best Practices and Recommended Strategies

The tools below help hospital and network leaders to prepare, develop, implement and communicate a strategic plan that positions the organization for population health. Complete the following steps and apply the available resources to plan, execute and communicate an effective strategic plan.

Perform a Transition Self-Assessment

  • Perform a self-assessment to identify performance improvement opportunities and areas for growth and development
  • Use findings to prepare a strategic plan that positions your hospital for participation in a value-based system and prepares you for population health management

Complete a Community Health Needs Assessment (CHNA)

  • Use findings from the CHNA to develop a community care coordination plan and support the strategic plan initiatives
  • Align hospital strategic services with community needs based on results
  • Use the Community Health Needs Assessment (CHNA) Toolkit reporting templates, worksheets and training tools to:
    • Perform a CHNA that is tailored for your hospital and community
    • Meet IRS 990 reporting requirements
    • Identify and partner with key leaders from various groups and cultures across the community
    • Develop partnerships with those outside of health care to include schools, businesses, faith-based organizations and other community agencies

Use the Performance Excellence (PE) Blueprint

Use the Performance Excellence (PE) Blueprint to develop a strategic plan that includes the following key transition strategies identified from the 2016 Financial Leadership Summit Report

  • Increase hospital efficiency
  • Emphasize a quality-focused culture
  • Demonstrate value
  • Promote performance excellence
  • Market the value of the organization
  • Promote quality and patient satisfaction scores to community and providers
  • Align physicians and providers with the hospital goals
  • Develop affiliations with other local and regional providers
  • Seek participation in value-based models, such as ACOs, shared savings programs and patient-centered medical homes
  • Meet the needs of the local community as identified through the community health needs assessment
  • Build collaborative partnerships to support the development of a community care coordination plan.
  • Apply the PE Blueprint to develop a systems approach to strategic planning that includes the following seven Baldrige categories:
    • Leadership
    • Strategic Planning
    • Patients, Partners and Communities
    • Measurement, Feedback and Knowledge Management
    • Workforce and Culture
    • Operations and Processes
    • Impact and Outcomes

Develop a Strategy Map and Implement the Strategic Plan

Develop a Balanced Scorecard to Monitor and Drive Performance

Communicate the Strategic Plan

  • Use the Strategic Map and Balanced Scorecard to communicate the strategic initiatives throughout the organization
  • Use Balanced Scorecard to drive performance and hold departments accountable
  • Conduct at least quarterly Balance Scorecard meetings
  • Require quality committee and department meetings to use the Balanced Scorecard for reporting, charting and tracking of quality metrics as regular components of meetings
  • Track and trend quality metrics at the department level