Hospital Best Practices and Recommended Strategies
Perform a self-assessment of your hospital to identify performance improvement opportunities, as well as areas for growth and development to prepare a strategic plan that transitions your hospital to a value-based system and population health.
- Use the Rural Health Innovations Toolkit provides hospitals access to newest resources that support hospitals in pursuing performance excellence and developing high performance systems
Use the Performance Excellence (PE) Blueprint Guide to develop a strategic plan that:
- Creates a systems approach to achieving organizational excellence
- Transitions the hospital /network to a value-based system
- Positions the hospital / network for population health
- Focuses on Baldrige categories for Health Care Criteria for Performance Excellence, which include:
- Leadership
- Strategic Planning
- Patients, Partners and Communities
- Measurement, Feedback and Knowledge Management
- Workforce and Culture
- Operations and Processes
- Impact and Outcomes
- Concentrates on critical success factors for effectiveness
- Considers ongoing performance improvement
Use the 2016 Financial Leadership Summit Report to:
- Build awareness with the board of directors and physicians of market forces driving industry changes
- Implement key financial and operational strategies that position the hospital for the future
- Transition your hospital to a value-based system
Use the Transition Implementation Framework to:
- Build awareness with board of directors and physicians of how the industry is moving to create an integrated delivery and payment system
- Identify key operational tactics that are necessary to move the industry from a fee-for-service system to population based payment system
- Consider how these tactics can become operationalized within your hospital
- Match current operational strategies with current payment methods while preparing for the next payment methodologies
Use the Community Health Needs Assessment (CHNA) Toolkit reporting templates, worksheets and training tools to:
- Perform a CHNA that is tailored for your hospital and community
- Meet IRS 990 reporting requirements
- Identify and partner with key leaders from various groups and cultures across the community
- Develop partnerships with those outside of health care to include schools, businesses, faith-based organizations, etc.
Use a Balanced Scorecard (BSC) with defined operational objectives and key performance indicators (KPI) for measuring goals for monitoring the progress of hospital-wide strategic plans:
- Hold meaningful strategic planning sessions with board members, medical staff and department managers at least annually
- Align department goals, objectives and metrics with the administration scorecard
- Design the dashboard metrics at the department level to monitor targeted goals and make the strategic plan actionable
- Color-code the hospital-wide dashboard to illustrate the strategic plan to determine performance improvement opportunities and gains
- Track and monitor key financial, operational and quality indicators to improve performance and identify opportunities
- Communicate the strategic plan hospital-wide and throughout the community
- Tie incentives to reaching goals
- Share scorecards / dashboards with the board of directors and include quality scores on board agendas
- Share hospital-wide and department scorecards with staff at regular meetings and use scorecards to drive department meetings
- Utilize storytelling and storyboards to build organizational awareness of the importance and urgency of change
- Highlight and celebrate successes along the way