Strategic Planning
Hospital Best Practices and Recommended Strategies
The tools below help hospital and network leaders to prepare, develop, implement and communicate a strategic plan that positions the organization for population health. Complete the following steps and apply the available resources to plan, execute and communicate an effective strategic plan.
- Perform a Transition Self-Assessment
- Complete a Community Health Needs Assessment (CHNA)
- Use the Performance Excellence Blueprint
- Use the Strategy Map Template
- Use the Balanced Scorecard Template
- Communicate the Strategic Plan
- Trainings and Examples
Perform a Transition Self-Assessment
- Perform a self-assessment to identify performance improvement opportunities and areas for growth and development
- Use findings to prepare a strategic plan that positions your hospital for participation in a value-based system and prepares you for population health management
Complete a Community Health Needs Assessment (CHNA)
- Use findings from the CHNA to develop a community care coordination plan and support the strategic plan initiatives
- Align hospital strategic services with community needs based on results
- Use the Community Health Needs Assessment (CHNA) Toolkit reporting templates, worksheets and training tools to:
- Perform a CHNA that is tailored for your hospital and community
- Meet IRS 990 reporting requirements
- Identify and partner with key leaders from various groups and cultures across the community
- Develop partnerships with those outside of health care to include schools, businesses, faith-based organizations and other community agencies
Use the Performance Excellence (PE) Blueprint
Use the Performance Excellence (PE) Blueprint to develop a strategic plan that includes the following key transition strategies identified from the 2016 Financial Leadership Summit Report
- Increase hospital efficiency
- Emphasize a quality-focused culture
- Demonstrate value
- Promote performance excellence
- Market the value of the organization
- Promote quality and patient satisfaction scores to community and providers
- Align physicians and providers with the hospital goals
- Develop affiliations with other local and regional providers
- Seek participation in value-based models, such as ACOs, shared savings programs and patient-centered medical homes
- Meet the needs of the local community as identified through the community health needs assessment
- Build collaborative partnerships to support the development of a community care coordination plan.
- Apply the PE Blueprint to develop a systems approach to strategic planning that includes the following seven Baldrige categories:
- Leadership
- Strategic Planning
- Patients, Partners and Communities
- Measurement, Feedback and Knowledge Management
- Workforce and Culture
- Operations and Processes
- Impact and Outcomes
Develop a Strategy Map and Implement the Strategic Plan
- Apply the Value-Based Summit Strategic Planning Guide and Templates to develop a Strategic Map
- Download the Strategy Map Template in Microsoft Word format to develop a strategy map
- Use Strategic Map to communicate strategic initiatives, and effectively execute and implement the strategic plan
Develop a Balanced Scorecard to Monitor and Drive Performance
- Apply the Value-Based Summit Strategic Planning Guide and Templates to develop a Balanced Scorecard
- Download the Balanced Scorecard Template to develop a dashboard that supports the Strategic Map and the organization-wide initiatives
- Use the Balanced Scorecard to track and monitor performance and achievement towards goals, as well as demonstrate the value of the organization
Communicate the Strategic Plan
- Use the Strategic Map and Balanced Scorecard to communicate the strategic initiatives throughout the organization
- Use Balanced Scorecard to drive performance and hold departments accountable
- Conduct at least quarterly Balance Scorecard meetings
- Require quality committee and department meetings to use the Balanced Scorecard for reporting, charting and tracking of quality metrics as regular components of meetings
- Track and trend quality metrics at the department level