Discussion About Crucial Conversations: Tools for Talking When Stakes are High
Flex Programs find themselves assisting critical access hospitals (CAHs) to navigate the shaky bridge to a value-based health care system, which can include difficult conversations when the hospitals are struggling.
This recorded VKG webinar focuses on the book Crucial Conversations: Tools for Talking When Stakes are High, by Kerry Patterson, Joseph Grenny, Ron McMillian and Al Switzler. This text provides suggestions for skills and approaches that help identify and hold crucial conversations. There are other approaches too and in our VKG conversation, we will talk about how we all approach difficult conversations and include some best practices and general facilitation tips that will help.
- Flex Coordinators and other Flex Program staff
- State Office of Rural Health (SORH) Directors
The recording is available in the Flex Program Forum (log-in required). Flex Program Forum access is limited to those indicated on the Flex Program Forum page.
Virtual Knowledge Group (VKG) webinars are supported by the Federal Office of Rural Health Policy (FORHP) and coordinated by the Technical Assistance and Services Center (TASC), a program of the National Rural Health Resource Center (The Center).