Patient Engagement

These resources focus on quality improvement related to the patient experience. The current required Medicare Beneficiary Quality Improvement Project (MBQIP) measure that falls under this domain is Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS).

For more information about the reporting requirements for these measures, see Data Reporting and Use.

Related Content

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Article

Hourly Rounds: What Does the Evidence Indicate?

Intentional hourly rounding is a practice used by nursing and care teams. Rounds on patients are conducted hourly with the goal of improving patient care, safety and experience. This literature review discusses available evidence regarding the effects of hourly rounding on clinical outcomes in inpatient settings.
Document

Health Care Leader Action Guide to Effectively Using HCAHPS

This guide describes how HCAHPS data should be used in context with other information about organizational performance. It highlights cultural elements necessary to build a firm foundation for HCAHPS success. Once these have been considered, the guide outlines a five-step approach to using HCAHPS effectively to improve the patient experience, quality and safety.
Website

Always Use Teach-back! Training Toolkit

The purpose of this interactive toolkit is to help all health care providers learn to use teach-back to support patients and families throughout the care continuum, especially during transitions between settings.

Document

Improving the Patient Experience Through the Health Care Physical Environment

This guide is a collaboration with the American Society for Healthcare Engineering (ASHE), explores ways hospital and health system leaders can use the physical environment to improve the patient experience. The guide describes a “people, process, place” model that will help hospital and health system leaders identify people-centered ways to improve the patient experience of care.
Website

Ask Me 3: Good Questions for Your Good Health

This educational program encourages patients and families to ask three specific questions of their health care providers to better understand their health conditions and what they need to do to stay healthy.

  • What is my main problem?
  • What do I need to do?
  • Why is it important for me to do this?

Designed by health literacy experts, Ask Me 3 is intended to help patients become more active members of their health care team, and provide a critical platform to improve communications between patients, families and health care professionals.
Website

Patient and Clinician Videos

Watch patients talk about how simple questions can help them take better care of themselves, feel better and get the right care at the right time. Doctors and nurses talk about how patient's questions help them provide better care.
Past TASC 90 Webinar

HCAHPS 101

June 12, 2012

Hear an overview of research conducted about CAH use of HCAHPS and how HCAHPS relates to MBQIP. Learn about one Flex Program's approach to HCAHPS using their CAH quality network.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,100,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.