Performance Improvement

The National Rural Health Resource Center offers a complete spectrum of performance improvement services to rural health care providers. The Center serves both clinical facilities and their partners, such as hospital associations and quality improvement organizations.  

The Center’s programs support improvement in:

• Financial performance
• Quality of patient care
• Quality of customer service
• Operational performance
• Leadership performance

With support from The Center, clients succeed in aligning people, processes, and resources with their mission. The Center's tools and services include educational programs, performance assessments, and consultation, along with leadership development and training.

The Center’s performance improvement projects are designed either for specific geographical regions or national needs. Examples of The Center's projects include: Missouri Balanced Scorecard Project; Technical Assistance and Services Center; Northern Lakes Health Consortium Performance Improvement Project (Minnesota); and the Montana Rural Healthcare Performance Improvement Network.

The Center is a Rural Hospital Performance Improvement Project (RHPI) subcontractor to Mountain States Group.  RHPI is the premier source for technical expertise and business tools to help hospital’s achieve performance improvement goals. RHPI is funded by the Office of Rural Health Policy. The Center provides performance improvement training for hospitals and state partners in the Mississippi Delta Region through RHPI. For an application and resources, please visit RHPI.

For more information about how The Center can help your organization’s quality improvement work, please contact Terry Hill at (218) 727-9390 x 232 or thill@ruralcenter.org.