Providing an Excellent Patient Experience: 1 of 3

Event Details
Thursday, April 8, 2021
12:00pm to 1:00pm CST
Host: 
The National Rural Health Resource Center,
Stroudwater Associates

Providing an Excellent Patient Experience Webinar Series: 1 of 3

In the first DRCHSD Patient Experience session, participants will develop an understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys, learn how to establish high standards of service excellence and the role empathy plays in providing an excellent patient experience.

Topics:  

  • Understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys
  • Establishing High Standards of Service Excellence
  • The role of Empathy in an Excellent Patient Experience

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

DRCHSD Program participating hospitals and clinics will be sent the webinar connection information in advance. The recording and slides will be available online following the webinar. For any questions, please reach out to Brooke Davis.