Providing Excellent Patient Experience: 3 of 3

Event Details
Thursday, April 22, 2021
12:00pm to 1:00pm CST
The National Rural Health Resource Center,
Stroudwater Associates

Providing an Excellent Patient Experience Webinar Series: 3 of 3

In the third DRCHSD Patient Experience session, participants will develop an understanding of the “voice of the customer,” the importance and use of a Patient Family Advisory Council/Committee and how to maintain an excellent patient experience.


  • Understanding the “Voice of the Customer”
  • The use of a Patient Family Advisory Council 
  • Maintaining an excellent Patient Experience

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

DRHCSD Program participating hospitals and clinics will be  sent the webinar connection information in advance. The recording and slides will be available online following the webinar. For any questions, please reach out to Brooke Davis.