Providing Excellent Patient Experience: 3 of 3
Providing an Excellent Patient Experience Webinar Series: 3 of 3
In the third DRCHSD Patient Experience session, participants will develop an understanding of the “voice of the customer,” the importance and use of a Patient Family Advisory Council/Committee and how to maintain an excellent patient experience.
- Understanding the “Voice of the Customer”
- The use of a Patient Family Advisory Council
- Maintaining an excellent Patient Experience
Speaker: Carla Wilber, Senior Consultant with Stroudwater
DRHCSD Program participating hospitals and clinics will be sent the webinar connection information in advance. The recording and slides will be available online following the webinar. For any questions, please reach out to Brooke Davis.