Providing Excellent Patient Experience: 3 of 3

12:00 PM - 01:00 PM
Stroudwater Associates, The National Rural Health Resource Center

Providing an Excellent Patient Experience Webinar Series: 3 of 3

In the third DRCHSD Patient Experience session, participants will develop an understanding of the “voice of the customer,” the importance and use of a Patient Family Advisory Council/Committee and how to maintain an excellent patient experience.

Topics:

  • Understanding the “Voice of the Customer”
  • The use of a Patient Family Advisory Council 
  • Maintaining an excellent Patient Experience

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

For any questions, please reach out to Caleb Lozinski.

Tags

Downloads

Presentation (4.46 MB)

Upcoming Events

Flex Program Reverse Site Visit

The annual Flex Program Reverse Site Visit (RSV) is supported by the Federal Office of Rural Health Policy (FORHP) and coordinated by the Technical Assistance and Services Center (TASC), a program of the National Rural Health Resource Center (The Center).
FORHP Flex Reverse Site Visit Teaser Graphic

Flex Program Advanced Workshop

The bi-annual Flex Advanced Flex workshop is supported by the Federal Office of Rural Health Policy (FORHP) and coordinated by the Technical Assistance and Services Center (TASC), a program of the National Rural Health Resource Center (The Center.)
FORHP Advanced Flex Program Workshop Teaser Graphic

Flex Program Introductory Workshop

The bi-annual Flex Introductory workshop is supported by the Federal Office of Rural Health Policy (FORHP) and coordinated by the Technical Assistance and Services Center (TASC), a program of the National Rural Health Resource Center (The Center). 
FORHP Flex Program Workshop Teaser Graphic