Providing Excellent Patient Experience: 3 of 3

12:00 PM - 01:00 PM
Stroudwater Associates, The National Rural Health Resource Center

Providing an Excellent Patient Experience Webinar Series: 3 of 3

In the third DRCHSD Patient Experience session, participants will develop an understanding of the “voice of the customer,” the importance and use of a Patient Family Advisory Council/Committee and how to maintain an excellent patient experience.

Topics:

  • Understanding the “Voice of the Customer”
  • The use of a Patient Family Advisory Council 
  • Maintaining an excellent Patient Experience

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

For any questions, please reach out to Caleb Lozinski.

Tags

Upcoming Events

In part two of this webinar series, speakers will provide feedback on
participants’ content niche ideas and audience personas.
This webinar will explore the distinctions of Medicare Advantage and its impact on rural health care organizations. Participants will learn about the fundamentals of this health plan, as well as the unique challenges Medicare Advantage can pose to patients and providers.
Using the 5Ws (who, what, when, where and why) framework, this two-part webinar
series will help communications professionals in rural hospitals or health systems who
would like to maximize the limited time and resources they have for social media.
2024 Critical Access Hospital Board Training on Engagement, Leadership, and Population Health Training In-person workshop
This session will explore the importance of community partnership and collaboration, describe best practices in measuring and identifying barriers, and determine actionable next steps in addressing the social and structural vulnerabilities that hinder the path to healthier populations.
Learn best practices and tips concerning diversity, equity, and inclusion in critical access hospitals (CAH). During this facilitated discussion peers will:
Share the importance of building internal diversity, equity, and inclusion adoption
Explore steps on how CAH leaders can establish a diverse and inclusive culture