Stroudwater Associates, The National Rural Health Resource Center
Providing an Excellent Patient Experience Webinar Series: 3 of 3
In the third DRCHSD Patient Experience session, participants will develop an understanding of the “voice of the customer,” the importance and use of a Patient Family Advisory Council/Committee and how to maintain an excellent patient experience.
Topics:
Understanding the “Voice of the Customer”
The use of a Patient Family Advisory Council
Maintaining an excellent Patient Experience
Speaker: Carla Wilber, Senior Consultant with Stroudwater
Attend this webinar to learn about the Advanced Primary Care Management (APCM) Program, a health care initiative designed to improve the delivery, coordination and outcomes of primary care services.
