Podcast #2: Patient Experience is More Than Meets the Eye

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Creating a meaningful experience for our patients includes connecting with the person to provide a sense of safety and care. This podcast is relevant to any staff member in a healthcare organization and who would like to understand more about creating a true patient experience.  

Rhonda Barcus, MS, LPC, Program Manager, National Rural Health Resource Center (The Center)

Rhonda joined The Center in 2012 and manages the Small Rural Hospital Transition (SRHT) Project and population and community health services. She has worked in hospital settings since 1987. Rhonda is experienced in leadership and organizational development and has assisted hospitals to address organization-wide goals related to improving patient experience and staff retention. 

Rhonda received her Master of Science (MS) in Psychology from Georgia College and State University. She is also a licensed professional counselor and has worked in the field of substance use.