Podcast #2: Patient Experience is More Than Meets the Eye

April 2021
National Rural Health Resource Center (The Center)

Podcasts | iTunes | Google Play

Creating a meaningful experience for our patients includes connecting with the person to provide a sense of safety and care. This podcast is relevant to any staff member in a healthcare organization and who would like to understand more about creating a true patient experience.  

Rhonda Barcus, MS, LPC, Program Manager, National Rural Health Resource Center (The Center)

Rhonda joined The Center in 2012 and manages the Small Rural Hospital Transition (SRHT) Project and population and community health services. She has worked in hospital settings since 1987. Rhonda is experienced in leadership and organizational development and has assisted hospitals to address organization-wide goals related to improving patient experience and staff retention. 

Rhonda received her Master of Science (MS) in Psychology from Georgia College and State University. She is also a licensed professional counselor and has worked in the field of substance use.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) as part of an award totaling $911,531 with 0 percentage financed with nongovernmental sources. The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by HRSA, HHS or the U.S. Government.