Podcast #3: Using Telehealth to Positively Impact Patient Experience
Learn tips for how to best inform your patients about what to expect for their telehealth visit. All staff at the hospital should understand what the virtual patient expectation is and what they can do on their end to improve satisfaction and population health.
Jonathan Neufeld, PhD, Program Director, Great Plains Telehealth Resource and Assistance Center
Jonathan Neufeld, PhD, is Program Director of the Great Plains Telehealth Resource and Assistance Center. Dr. Neufeld joined gpTRAC in February of 2017, having previously served as the Clinical Director of the Upper Midwest Telehealth Resource Center in Indianapolis. He has consulted on a wide range of projects related to rural health and telehealth over the past 15 years. He has presented at numerous regional and national conferences and published peer-reviewed articles in the fields of telemedicine, clinical decision support, mental health services evaluation, and clinical outcomes.