Study of HCAHPS Best Practices in High Performing CAHs

These documents share improvement strategies and effective best practices for each component of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) collected from high-performing critical access hospitals (CAH) across the US during focus group interviews conducted in late 2016. An update based on input collected during an HCAHPS Best Practice Summit convened in August 2022 includes strategies that high-performing CAHs employed to maintain the best possible health care experience for patients despite the coronavirus pandemic.

Was this information helpful?

Please include your email if you want us to follow up with you.