Study of HCAHPS Best Practices in High Performing CAHs

These documents share improvement strategies and effective best practices for each component of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) collected from high-performing critical access hospitals (CAH) across the US during focus group interviews conducted in late 2016. An update based on input collected during an HCAHPS Best Practice Summit convened in August 2022 includes strategies that high-performing CAHs employed to maintain the best possible health care experience for patients despite the coronavirus pandemic.

Summary: Best Practices in Patient Experience at CAHs Incorporating Lessons from COVID-19 (November 2022) (275.13 KB) , A Study of HCAHPS Best Practices in High Performing CAHs (May 2017) (627.72 KB) , Best Practices in Patient Experience at CAHs Incorporating Lessons from COVID-19 (November 2022) (461.04 KB)

Was this information helpful?

Please include your email if you want us to follow up with you.

Related Resources

Report

Patient and Family Engagement in Critical Access Hospitals: A Flex Program Story

This resource highlights how the Kansas state Flex Program, in contract with the Kansas Hospital Education and Research Foundation (KHERF), developed a program to support critical access hospitals (CAHs) in implementing aspects of Patient and Family Engagement (PFE).
Report

Rural Health Equity and Quality Summit

The findings from the Rural Health Equity and Quality Summit will assist rural health leaders on their path to value-based care and alternative payment models by offering actionable steps on how to achieve rural health equity.