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This webinar focused on quality improvement from the ambulance service perspective.

The purpose of this event was to inform Flex Grantees about new rurally relevant EMS quality measures that resulted from a Flex-funded EMS supplement project.

The guide for state Flex Programs contains relevant and practical recommendations and tools to strengthen staff engagement and retention through the Staff Sustainability Cycle described within, which consists of recruiting, onboarding, learning and development, engagement and retention, and succession planning.