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In this module, we’re going to take a broad look at your health care organization and help you think about how you and your team contribute to its long-term success. We’ll also explore the ways you impact culture and relationships through your daily interactions with others. 

In this module, we’re going to explore ways that you can work to influence the behavior of those on your team. We’ll share best practices for communicating expectations, giving and receiving feedback, and recognizing others.

In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.

In this module, we’re going to dive into the topic of change. We’ll talk about common experiences that people have through the course of change. We’ll talk about specific things you can do as a leader of change to smooth the process and help others through the transition – and help yourself as well.

In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.

Outlines a compilation of states' criteria for designation as a necessary provider. Describes how each state has addressed local considerations or unique requirements.

This document outlines four performance management tools: Balanced Scorecard, Baldrige, Lean and Studer. These tools have been identified as effective methods for managing performance improvement with small rural hospitals.

HIT networks can use this tool to assess organizational strengths and weaknesses and identify areas needing attention.

These samples from an HIT network can serve as reference documents for networks interested in incorporating the Balanced Scorecard into their strategic and evaluation planning efforts.

This document summarizes the consensus of a discussion with CAH financial leaders and experts about the most important performance indicators, the CAH financial distress model from the FMT, CAH interventions for optimizing financial performance and the evolving health care system.

This guide to Direct connectivity standards is designed to assist health care providers in understanding and implementing health information exchange using Direct protocols. It includes descriptions of technologies used, a glossary of terms and recommendations on implementing Direct.

Determining whether your practice is ready to build or join a HIE can be a challenge. This guide provides some basic information for providers to consider while evaluating options for HIE.

With the changes and transitions in today’s health care environment, it's an important time for rural health care leaders to engage stakeholders in collaborative efforts. This presentation suggests two key ways to enable people to take on new behaviors and offers specific ways to help leaders succeed in truly engaging stakeholders.

View a list of key resources curated by the Technical Assistance and Services Center (TASC) for use by state Flex Programs to support incorporation of performance management into program operations, feeding into program improvement and evaluation

This updated guide provides rural hospital executive and management teams with generally accepted best practice concepts in revenue cycle management. It is also designed to assist State Offices of Rural Health directors and Flex Program coordinators.

This guide is designed to offer small rural hospitals a basic overview of the key models developed to address the transformation from volume to value-based purchasing of health care services. Recommendations and strategies for managing this shift in payment structure are also included to aid rural health providers.

This guide discusses the transition from ICD-9 to ICD-10 codes, outlines steps for health care organizations to prepare for the transition, recommends staff training areas and provides additional resources on ICD-10.

This guide provides an overview of the five key concepts of Lean thinking as well as steps that should be implemented to create the ideal Lean system and Lean resources for health care organizations.

Discusses population health, its definition, fit with the Triple Aim, mechanisms to improve it and model programs.

This presentation provides tips using examples from the Flex Program on working with subcontractors, stakeholders and partners in ways to demonstrate outcomes. The content includes a template budget tracking and program activity sheets as well as an example contract for services with a subcontractor.