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KDHE Bureau of Community Health Systems

Top Flex Activities

Program Area: Support for Quality Improvement

Quality 101 is an annual multi-day workshop for new critical access hospital (CAH) chief executive officers (CEOs) and quality staff. This program is intended to help reduce the turnover in quality positions. It is also a collaboration between all the organizations in Kansas that work on hospital quality issues and it provides new CAH staff with the opportunity to network with their peers on quality issues.

The Patient Satisfaction Learning Collaborative takes small cohorts of CAHs through patient satisfaction learning opportunities and site visits with CAH nursing staff and provides assistance with assessing patient satisfaction through, e.g., surveys. The second cohort will complete its work in November.

Program Area: Support for Financial and Operational Improvement

The Kansas Flex Program has put considerable efforts toward dealing with turnover of the quality directors at CAHs, including site visits, repeating education programs, holding webinars, and continuing to offer Quality 101 annually. The Kansas Flex Program is also developing a program of intensive financial-health technical assistance, including a financial summit for CAHs statewide, as well as onsite technical assistance (TA) for a select hospital or two.

Program Area: Support for Population Health Management and Emergency Medical Services Integration 

The committee of emergency medical services (EMS) agencies and hospitals continues to meet to work toward developing frameworks for greater collaboration, community health promotion and mutual sustainability. The Kansas Flex Program is holding regional meetings with EMS agencies for training opportunities. In August, a medical directors course was held in conjunction with the National Association for Emergency Medical Professionals (NAEMSP) meeting in Wichita, Kansas.

Please provide information about any efforts to assist CAHs/communities and partner organizations in the transition to value-based care.

The Hospital Partnership Project has helped those hospitals involved to prepare for the future by examining partnerships that may help them continue to serve their community.

Please describe how your state Flex Program has enhanced its use of data in the past year.

The Kansas Flex Program is beginning to examine the sources of data available to us and the additional ways that we can use those datasets to enhance the Flex Program.

Do you have any hospitals interested in converting to CAH status?:


Program Statistics

Type of Organization State Government
Staffing 3.0 FTEs
Number of CAHs 84
Website URL Organization Website

Flex Program Staff

Ashley Wallace
Program Coordinator, Kansas
(785) 296-5751

Flex Coordinator since July 2017

Jennifer Findley
Hospital Performance Improvement Coordinator, Kansas
(785) 233-7436

Hospital Performance Improvement Coordinator since March 2015

Susan Runyan
MBQIP Coordinator, Kansas

MBQIP Coordinator since October 2016

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,100,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.