Central Valley Medical Center, Nephi, Utah

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August 2013
Organization: 
Central Valley Medical Center (CVMC)

Central Valley Medical Center (CVMC), located in Nephi, Utah, demonstrated excellence in quality initiatives with improvements in patient safety and satisfaction. CVMC was one of the first critical access hospitals in Utah to report quality measures and has continued to lead by example.  

Positive Outcomes:

  • Sustained 100% of patients receiving complete instruction upon discharge for multiple years after Performance Improvement Committee redesigned the discharge process and materials
  • Established Patient Safety Committee which has helped reduce medication errors
  • Introduced “send us your feedback” program where patients are encouraged to provide feedback and suggestions via CVMC website

Top Accomplishments:

Mark Stoddard, President and CEO of Central Valley Medical Center, said, “We are pleased to be recognized by the National Rural Health Resource Center for excellence and innovation in quality. This designation is truly an honor because it validates to those we serve the commitment and dedication we have to provide the highest quality of care. We know this recognition is directly attributed to the excellent physicians and employees at CVMC, who are continually striving for process improvement.”

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,100,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.