Speare Memorial Hospital, Plymouth, New Hampshire

February 2013
Organization: 
Speare Memorial Hospital (SMH)

Speare Memorial Hospital (SMH) implemented Lean and Six Sigma training methods, which have fostered a hospital-wide performance improvement infrastructure. SMH established a Transition Care Program to allow care transition nurses to continue to follow Speare patients' post-hospital care at their homes.

Positive Outcomes:

  • Top Tier performer across all metrics reported to the Hospital Compare database in New Hampshire
  • Demonstrated excellence in quality initiatives with documented outcomes
  • Full participant in the Partnership for Patients
  • Enhanced patient and family engagement ahead of direct contact with the formal national and state level initiatives

Top Accomplishments:

President and CEO, Michelle McEwen, accepted the recognition by saying, “We greatly appreciate the state recognizing and nominating us for this award. It honors the work our employees do every day to provide excellent health care to our community, and their commitment to high quality, personalized patient care through continuous process improvement.”

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,100,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.