Four Performance Management Tools: An Overview of Balanced Scorecard, Baldrige, Lean and Studer

Author: 
National Rural Health Resource Center (The Center)

This document outlines four performance management tools: Balanced Scorecard, Baldrige, Lean and Studer. These tools have been identified by the National Rural Health Resource Center as effective methods for managing performance improvement with small rural hospitals. Each management tool can be used independently or in combination to fit the unique challenges and culture of rural health organizations.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,100,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.