This session will set the stage by describing what is meant by organizational resilience, and how efforts to improve quality and safety impact organizational resilience at the individual, team, leadership, and resource levels. Building from this overview, this presentation delves into two fundamental components of organization resilience - trust and mattering. Interpersonal cooperation is dependent on trust and trust is necessary for the ability to act in uncertain circumstances. The sense of mattering is an indicator of organizational health and employee success. Trust and mattering are interconnected and are important keys to flexing and adapting - being resilient to disruptions.
Speaker: Jane Pederson and Betsy Jeppesen, Stratis Health
By attending this webinar, participants will be able to:
- Define the term resilience as it applies to health care
- Identify trust in the context of health care workplace relationships
- List three components of mattering
- Describe three actions that either build a sense of trust or mattering
This event qualifies for one ACHE qualified education credit.
Content is tailored to guide SRH and certified RHCs not currently participating in VBC to prepare for and position their organizations to be effective participants in a health system focused on value. Live HELP Webinars events are intended for qualifying SRH and certified RHCs; eligibility requirements apply to attend the event live.