Impact Patient Experience Through Leader Rounding

Event Details
Wednesday, May 27, 2020
12:00pm to 1:00pm CST
National Rural Health Resource Center (The Center)

Many hospital leadership teams “round” with patients to discuss the patient’s experience during their stay. Frequently, leaders are frustrated when what they hear from the patient does not match what the patient reports on the survey. This webinar is designed to help you identify small changes you can make in your rounds to get true information from your patients, allowing you to address concerns at that time and perform service recovery.


  • Rhonda Barcus, MS, LPC,  Program Manager, National Rural Health Resource Center (The Center)
  • Shannon Studden, MS, PHR, Senior Program Specialist, The Center 

Learning objectives

By attending this webinar, participants will:

  • Learn new ways to ask questions to get the information you want
  • Identify ways to create a comfortable experience for the patient during leader rounds
  • Learn ways to use the information to effectively coach staff

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,560,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.