Community & Population Health

Rural Health Path to Value
Rural Health Innovations offers services to help you climb toward population health and improve the health status of your community.

Community Health Needs Assessments (CHNA)
Work with us to set a course toward value-based payment and population health. A thorough assessment of your community's needs is the crucial first step.

Additional Consulting Services

Network and Partnership Development
More is possible when working together. Let us help you build bridges that lead to healthier communities.

Strategic Planning, Leadership, and Workforce
The Center offers a variety of services to help with Strategic Planning, Leadership, Workforce, and Performance Improvement.

Technical Assistance & Services Center (TASC)
TASC provides performance improvement resources to CAHs and state Flex Programs on quality, finance, operations, systems of care and population health.

Small Rural Hospital Improvement Grant Program (SHIP)
SHIP provides funding to approximately 1,600 participating hospitals in 46 participating SORHs to help small rural hospitals participate in value-based payment and care delivery models.

Delta Region Community Health Systems Development (DRCHSD) Program
The DRCHSD Program works with rural Delta communities to address health care needs and strengthen the local health care system through comprehensive technical assistance.

Rural Healthcare Provider Transition Project (RHPTP)
RHPTP guides small rural hospitals and rural health clinics to prepare for participation in alternative payment and care delivery models.

See all programs (including previous projects) >

Network Technical Assistance (TA)
RHI provides technical assistance (TA) to over 60 networks in the Development and Allied Health rural health network grant programs.

Small Rural Hospital Transition (SRHT) Project
The Small Rural Hospital Transition (SRHT) Project supports small rural hospitals nationally by providing on-site technical assistance to assist bridging the gaps between the current health care system and the newly emerging health care delivery and payment system.

Population Health Projects

Events
Find information about upcoming webinars, workshops and more hosted by The Center or Rural Health Innovations.

Allied Health Webinars
Find recordings and resources from recent technical assistance webinars for Rural Network Allied Health Training grantees.

Health Education and Learning Program (HELP) Webinars
Eligible rural hospital leaders and staff can attend a HELP webinar to learn about current financial, operational and quality performance needs that impact their transition to the new health care environment.

Network Development Webinars
Find recordings and resources from recent technical assistance webinars for Rural Health Network Development grantees.

Performance Management Group (PMG) Calls
Learn from the experience of leading hospital administrators and nationally recognized field experts. PMG calls allow peer-to-peer education focused on preparing rural hospitals for new payment and care delivery models.

Impact Patient Experience Through Leader Rounding

Event Details

Wednesday, May 27, 2020

12:00pm to 1:00pm CST

Host:

National Rural Health Resource Center (The Center)

Downloads & Links

Impact Patient Experience Through Leader Rounding

Impact Patient Experience Through Leader Rounding (PDF Document - 26 pages)

Webinar Playback (Adobe Flash)

Many hospital leadership teams “round” with patients to discuss the patient’s experience during their stay. Frequently, leaders are frustrated when what they hear from the patient does not match what the patient reports on the survey. This webinar is designed to help you identify small changes you can make in your rounds to get true information from your patients, allowing you to address concerns at that time and perform service recovery.

Speakers

Rhonda Barcus, MS, LPC, Program Manager, National Rural Health Resource Center (The Center)
Shannon Studden, MS, PHR, Senior Program Specialist, The Center

Learning objectives

By attending this webinar, participants will:

Learn new ways to ask questions to get the information you want
Identify ways to create a comfortable experience for the patient during leader rounds
Learn ways to use the information to effectively coach staff

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,009,121 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.