Providing an Excellent Patient Experience: 1 of 3

12:00 PM - 01:00 PM
Stroudwater Associates, The National Rural Health Resource Center

Providing an Excellent Patient Experience Webinar Series: 1 of 3

In the first DRCHSD Patient Experience session, participants will develop an understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys, learn how to establish high standards of service excellence and the role empathy plays in providing an excellent patient experience.

Topics:  

  • Understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys
  • Establishing High Standards of Service Excellence
  • The role of Empathy in an Excellent Patient Experience

Speaker: Carla Wilber, Senior Consultant with Stroudwater 

For any questions, please reach out to Caleb Lozinski.

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This event will provide detailed information about the Rural Hospital Stabilization Program (RHSP), which supports rural hospitals to improve financial stability and to enhance or develop services that meet community needs and keep care close to home. RHSP is supported by the Federal Office of Rural Health Policy and administered by the National Rural Health Resource Center.