Stroudwater Associates, The National Rural Health Resource Center
Providing an Excellent Patient Experience Webinar Series: 1 of 3
In the first DRCHSD Patient Experience session, participants will develop an understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys, learn how to establish high standards of service excellence and the role empathy plays in providing an excellent patient experience.
Topics:
Understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys
Establishing High Standards of Service Excellence
The role of Empathy in an Excellent Patient Experience
Speaker: Carla Wilber, Senior Consultant with Stroudwater
Attend this webinar to learn about the Advanced Primary Care Management (APCM) Program, a health care initiative designed to improve the delivery, coordination and outcomes of primary care services.
