Engagement & Retention
Onboarding
Patient-Centered Medical Home (PCMH) Status
The patient-centered medical home (PCMH) is a provider-based model for care coordination that can be implemented within a primary care practice. The PCMH, as defined by the Agency for Healthcare Research and Quality (AHRQ) and the Patient-Centered Primary Care Collaborative, is a model for providing patient care that is comprehensive, patient-centered, coordinated, accessible, and high quality.
ICD-11
Updated June 2025
Activities that support ICD-11 readiness and/or implementation are allowable. This includes, but is not limited to:
| Computer software upgrades to support a future transition to ICD-11 | Computer hardware that improves quality, efficiencies, and/or coding | Social Drivers of Health and Population Health training to use Z-Codes |
| Efficiency or QI training to minimize ICD-11 transition impacts on patients and staff | Revenue Cycle Management training | Updating ICD-10 software or hardware |
| ICD-11 system and/or coding training (individual hospitals or state-wide) | ICD-11 Implementation | ICD-10 billing & coding trainings to reduce errors and improve reimbursements |
Transition to an online coding system that automatically makes ICD-11 available when appropriate | Upgrading or implementing telehealth software and hardware to take advantage of new/updated ICD codes for telehealth/telemedical services. | Trainings that update and computerize hospital policies and procedures to prepare for ICD-11 |
Note: This category is consistently under review, and we encourage SHIP Coordinators to email SHIP-TA@ruralcenter.org and copy your PO with questions or concerns.
See also: Subscription, Recurring Payment, Training (Hardware/Software/Services)
Medicare Beneficiary Quality Improvement Project (MBQIP)
Updated September 2023
Allowable MBQIP activities include vendor fees for HCAHPS surveys.
Note: This category is consistently under review, and we encourage SHIP Coordinators to email SHIP-TA@ruralcenter.org and copy your SHIP Project Officer with questions or concerns.
See also: HCAHPS Surveys, Surveys and Assessments
Conferences
Updated September 2023
Conferences may be allowable for hospital staff if most of the training sessions are within SHIP allowable investment categories. Costs for CMEs or CEUs or travel associated with the conference are unallowable. Project Officer approval is required for attendance. Please email the conference agenda along with session titles and corresponding SHIP categories to your Project Officer and ship-ta@ruralcenter.org.
Doug Siwek
Doug has served as Michigan's SHIP Coordinator since 2023.
Gail Van Buren
Gail has served as Wyoming's Flex and SHIP Coordinator since 2023.
Brandon Rivenbark
Brandon has served as Virginia's Flex and SHIP Coordinator since 2023.
David Rivera
David has served with Texas' SHIP and Flex Program since 2023.