Spotlight on Tallahatchie General Hospital

April 2015
Organization: 
National Rural Health Resource Center (The Center)

Tallahatchie General Hospital (TGH), located in Charleston, Mississippi, is an 18-bed, not-for-profit, Critical Access Hospital (CAH) with 98-bed nursing facility and rural health clinic (RHC). They provide emergency medicine, rehabilitation therapies, imaging, laboratory, primary care, acute care, and swing bed services to the city of Charleston and surrounding communities. They also offer an outpatient Geri-Psych program called “Horizon” and are excitedly preparing for the opening of the new Tallahatchie Wellness in spring 2015. This is especially welcomed because TGH is in one of the unhealthiest counties in one of the unhealthiest states. “Our goal at Tallahatchie Wellness is to reverse some of the poor health trends and improve life and wellness in the community by providing residents with access to recreation, opportunities for socialization, resources for exercise and physical activity, health education, adult and youth programs and disease prevention and management strategies.”

Eric Shell, Principal with Stroudwater Associates, worked with TGH in 2014, through the Rural Hospital Performance Improvement (RHPI) project, on a Financial Operational Assessment (FOA). Center staff spoke with Jim Blackwood, Administrator of TGH in January of this year concerning their progress.

Q: What are some of your hospital's successes regarding implementation of Eric’s recommendations?
A: More than half of the recommendations have already been implemented. One very big item was to come up with a better quality dashboard. While data was being collected in the past, the findings weren’t always actionable. Now action items are created in response to the numbers. The scores are immediately discussed at director meetings and the team “drills down on dips.” For example, a dip was seen in the HCAHPS score on “quietness of the hospital,” so the directors started exploring what happened. They found that staff at shift change were walking through the hall of the unit. Foot traffic was immediately rerouted and scores went back up.

The team is proud to have created a scorecard based on MBQIP and other measures. There is a separate dashboard on HCAHPS and data is collected monthly. HCAHPS scores are then used to create posters that are put in hallways of the hospital and are reported to the board, medical staff, and other leadership groups. This has resulted in very positive HCAHPS measures that are above the state and federal level. In addition, TGH has hit 100% compliance in quarterly MBQIP numbers. They are also proactively looking to focus on quality numbers for Nursing Home Compare.

TGH has focused on increasing service lines offered in the community. They recently recruited another primary care physician. In addition, they are completing a contract to bring in cardiology and OB/GYN services one day per week in RHC. TGH has been in the process of building a new wellness center, which will house their therapy services. The space will also provide room for future expansion into cardiology and pulmonology rehabilitation.  

The hospital found they also needed staff with more emergency-specific skill set in evenings. They now have nursing staff with that specific expertise to help in the emergency department. This is incredibly valuable when true emergency issues do come in. 

As part of this project, TGH has focused on developing leadership abilities, especially regarding handling the “business” end of their departments. On a monthly basis, there is much more awareness for departments of revenue, inventory, and supplies and they look at the report of direct costs.

Q: What are the expected next steps towards adopting your consultants' recommendations? Is there a sustainability plan?
A: We will continue to use quality metrics to assist us in planning improvements. We will also continue to add specialty areas that meet the needs of our community and maximize opportunities under the 340B program.

Q: What were the expected outcomes of this project? Has your hospital been able to document any of these outcomes?
A:  The hospital is tracking patient revenue, total margin, and days cash on hand as the measurable outcomes from this project. FY14 totals showed significant improvements in all three areas but it is too early to determine for the FY15 data.

Q: Aside from the measurable outcomes, what has been the impact of this project on your community?
A: There have been a number of ways this project impacted the hospital culture, including:

  • Potential for new service lines
  • Better transparency of scores
  • More alignment with community needs
  • Leadership more engaged in measurement and budget
  • More accountability in intermediate management
  • Better communication

Q: How do you believe this project has helped you move forward in the newly emerging system of health care delivery and payment?
A: We are putting pieces in place now to posture ourselves for changes in the reimbursement model. If payments are tied to quality, then obviously that’s where we want to be.  Incidentally, it’s also the right thing to do.

Hospital Spotlight

Delta Memorial Hospital: SRHT Project Well Under Way

November 2017

After only six months of their SRHT QI Project implementation, DMH is reporting successes including the start of a chronic care management program, creation of a patient satisfaction committee and an innovative approach to leadership rounds.

Hospital Spotlight

Coteau des Prairies Keeping Services Close to Home

August 2017

CDP staff is more aware of the ways they impact the financial success of the hospital. There is increased trust of the new leadership team, as well as, improved communication and problem solving.

Hospital Spotlight

Monroe County Hospital Achieving Outcomes

April 2017

Monroe County Hospital completed a Quality of Care and Transition of Care SHRT Project in 2016. Read about their progress on this project.

Hospital Spotlight

Pender Community Hospital Surpassing Project Goals

May 2016

Melissa Kelly, CEO of Pender Community Hospital in Nebraska shares ways they utilized the recommendations from a Financial Operational Assessment to “jump to new system of delivery and payment.” They describe how they are setting goals around preventative services and trying to change the community’s view by changing communication with the community about prevention.

Hospital Spotlight

Spotlight on Cibola General Hospital

February 2016

CGH completed a QI and TOC Project in 2015. Bob Phillips, CEO and co-CNOs share how they used the recommendations to prepare to be a part of an ACO and creating processes to support population health.

Hospital Spotlight

Spotlight on Missouri Delta Medical Center

June 2015

MDMC shares successes and lessons learned from an RHPI FOA in preparing for a new payment and care delivery model and discusses next steps for participation in a shared savings plan and/or ACO.

Hospital Spotlight

Spotlight on Tallahatchie General Hospital

April 2015

Jim Blackwood, Administrator of TGH, discusses ways they used an RHPI FOA to focus on developing leadership abilities, especially regarding handling the “business” end of their departments.

Hospital Spotlight

St. James Parish Hospital’s Lean Project Success

December 2014

St. James Parish Hospital worked on a Lean Process Planning & Value Stream Mapping RHPI Project. The team chose to focus on medication management and medical necessity.

Hospital Spotlight

LaSalle General Hospital Improves Clinical Processes and Revenue Cycle

February 2012

This project helped to provide assistance with evaluating clinical processes that impact the revenue cycle, prioritize needs, develop action plans based on the identified needs and implement a plan to improve clinical processes and thus the revenue cycle.