UPMC Susquehanna Muncy, Muncy, Pennsylvania

March 2019
Organization: 
National Rural Health Resource Center (The Center)

UPMC Susquehanna Muncy is recognized for the development of innovative telehealth services, including stroke.

Pictured left to right: Sharon Adams, Unit Director Emergency Department (ED), UPMC Susquehanna Muncy; Dr. John Moskaitis, Medical Director of Hospitalists for Medical/Surgical Unit, UPMC Susquehanna Muncy; Dr. Mark Beyer, Medical Director of ED UPMC Susquehanna Muncy; Matt Mclaughlin, Chief Operating Executive, UPMC Susquehanna Muncy; Jennifer Edwards and Lannette Johnston, Pennsylvania Office of Rural Health; Peter Strecker, Regional Program Coordinator, Telehealth, UPMC Susquehanna Muncy); Janai Arbogast, Unit Director Medical/Surgical Unit UPMC Susquehanna Muncy; Andrea Reed, Director of Nursing UPMC Susquehanna Muncy.

Positive Outcomes

  • Telehealth has proven to be effective in providing onsite, high quality, and timely health care services for patients
  • Emergency department and medical-surgical staff significantly increased their skills and understanding of:
    • Specific community health needs
    • Identification and management of time-critical diagnoses
    • Best practices in standards of care
  • Maximized capacity and performance of emergency medical services

Top Accomplishments

Having the ability to treat complex patients via telehealth at UPMC Susquehanna Muncy decreases the need to transport patients to and from remote locations, lowers overall costs to the health system, and improves financial and operational outcomes. Additionally, their Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) (patient satisfaction) scores have increased across multiple measures.

“We’re proud to receive this certificate in recognition of our efforts to provide affordable, high-quality health care to residents of eastern Lycoming County,” said Matt McLaughlin, president, UPMC Susquehanna Muncy. “We currently provide several types of telehealth services at Muncy, including telestroke, infectious disease, endocrinology, podiatry, wound care, pharmacy, and neurology, with several additional specialties in process for future patient needs.”

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,100,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.