Working Through Change

June 2020
National Rural Health Resource Center (The Center)

Podcast release date: June 30, 2020

In this second episode of Managing from the Middle: Leading Through Change 6-part podcast series, hear perspectives on change models, how they show up throughout the change process, and why they’re important. Joining the conversation are Michelle Madrid and Wesley Babers with White Mountain Regional Medical Center in Arizona, and Shannon Studden, Senior Program Specialist with the National Rural Health Resource Center.

"The why is what drives teams to success; when they know the why, when they understand the why, they are going to be on board."

~Michelle Madrid

Podcast Guests:

Michelle Madrid, Emergency Nurse and Nurse Leader at White Mountain Regional Medical Center

Michelle Madrid is an Emergency Nurse and Nurse Leader at White Mountain Regional Medical Center, a Critical Access Hospital (CAH) in Northeastern Arizona, who has learned that the challenges of rural health care present great opportunities. She believes in the power of the team to bring about the change needed to accomplish greatness. White Mountain Regional Medical Center’s ED is a Level 4 Trauma Center and a Peds Prepared ED as designated by the Arizona Chapter of the American Academy of Pediatrics, the first CAH ED in AZ to be designated as such.      

Wesley Babers, Cardiopulmonary and Sleep Lab Manager at White Mountain Regional Medical Center

Wesley Babers started at White Mountain Regional Medical Center as a Sleep Technician, then a Respiratory Therapist and soon became the manager of both departments. At the time that Wes became manager, the Sleep Lab was at risk of closure and would have been accompanied by staff reductions. After implementing significant, rapid changes, both departments now generate strong revenue and have 24/7 staff coverage. The Sleep Lab is also accredited by the Accredited Commission for Health Care.      




Shannon Studden, Senior Program Specialist, National Rural Health Resource Center

Shannon Studden provides education, coaching, and technical assistance to leaders of rural hospitals and rural health networks. Throughout her career, she has supported leaders’ development in areas such as communication, conflict resolution, change management, and collaboration. She holds a Masters's degree in Industrial/Organizational Psychology.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,009,121 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.