Training Podcasts to Engage Patients and Motivate Staff
These podcasts compliment a one-hour webinar playback and slides.
Use the first two podcasts to help educate frontline staff in meetings and trainings. The third podcast is a coaching model that leadership can use to close the loop of accountability.
Podcast Speaker: Rhonda L. Barcus, MS, Program Specialist II, National Rural Health Resource Center
Only after I’m clear about my intention and I’ve connected with the patient, do I carry out any tasks of the job such as checking vitals, medications, etc.
Teach staff a model to address patient needs proactively to impact patient satisfaction while saving staff time.
Learn a simple but effective coaching model for leaders to improve staff performance.