Building Sustainable Capacity for Quality and Organizational Excellence

In March 2023, the national Flex partners convened a summit of national subject matter experts to identify the core elements of CAH quality infrastructure and criteria necessary for successful quality efforts in CAHs. The summit’s outcomes detailed in this report serve as a framework to inform quality in CAHs. This report has been developed to assist rural hospital leaders in creating sustainable quality infrastructure, moving beyond mere measures and toward organizational excellence. The report defines the elements of sustainable quality infrastructure. For each element, it provides key criteria for evaluating and measuring success in that area. These findings provide practical insight into rural-relevant strategies for elevating quality improvement to organization-wide culture and responsibility. The report findings can serve as a framework for all levels of leadership to implement a culture and practice of quality patient care.  

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Flex Monitoring Team, National Rural Health Resource Center, Stratis Health, Advocates for Human Potential, Inc.


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