Training Podcasts to Engage Patients and Motivate Staff

Use the first two podcasts to help educate frontline staff in meetings and trainings. The third podcast is a coaching model that leadership can use to close the loop of accountability.

Podcast Speaker: Rhonda L. Barcus, MS, Program Specialist II, National Rural Health Resource Center

Podcast 1: Intention-Connection-Action (13 minutes)

Only after I’m clear about my intention and I’ve connected with the patient, do I carry out any tasks of the job such as checking vitals, medications, etc.

Podcast 2: The Five ‘P’s to Anticipate Needs (12 minutes)

Teach staff a model to address patient needs proactively to impact patient satisfaction while saving staff time.

Podcast 3: Coaching Model to Close the Loop of Accountability (14 minutes)

Learn a simple but effective coaching model for leaders to improve staff performance. 

podcast one-page handout (228.84 KB)

Was this information helpful?

Please include your email if you want us to follow up with you.

CAPTCHA
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.

Related Resources

Podcast

Podcast #4: The Way Forward

This is the fourth podcast in our Stepping Up: Health Equity in Rural Hospitals Podcast Series. Guests will share stories of success and struggle with health equity programs and initiatives in rural communities.
Podcast

Podcast #3: It All Starts with Data

This is the third podcast in our Stepping Up: Health Equity in Rural Hospitals Podcast Series. Guests provide insight into how a facility can adequately assess the needs of their rural community and translate that data into health equity programs and initiatives.
Podcast

Podcast #2: Community Equity Champions

This is the second podcast in our Stepping Up: Health Equity in Rural Hospitals Podcast Series. Guests will guide listeners through the process of identifying, recruiting, and training rural health equity champions within their organizations and the community.
Podcast

Podcast #1: Walking the Equity Walk

This is the first podcast in our Stepping Up: Health Equity in Rural Hospitals Podcast Series. Guests will share the importance of internal diversity, equity, and inclusion adoption. Practical steps are discussed on how leadership can and should establish a diverse and inclusive culture.
Podcast

Change Management Through the Transition to Value

This is the final podcast in our six-part podcast leadership series, Managing from the Middle: Leading Through Change, designed for mid-level management (MLM). Learn best practices for leading through the transition to value and population health!