EMS Operations and Processes

The primary goal of the Rural Community Ambulance Agency Transformation Readiness Assessment and associated resources is to help ambulance agency leaders in rural America assess the state of their agency’s readiness in the core competency areas created following the Critical Access Hospital Blueprint for Performance Excellence, adapted specifically for rural ambulance agencies from the Baldridge Excellence Framework for Health Care.

Operations and Processes core competencies for the ambulance agency include:

  • Staff performs operational, clinical, and business processes as efficiently as possible. 
  • Staff utilizes health information technology (e.g., electronic patient care record (e-PCR), health information exchanges, and telemedicine) to manage care effectively. 
  • Staff routinely consult primary care providers or other patient care coordinators responsible for the patients enrolled or otherwise seen in community paramedicine activities. 
  • Community paramedicine e-PCRs are integrated with medical office, hospitals, and other electronic health records for ease of communication among all practitioners responsible for a patient's ongoing care. 

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,560,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.