EMS Data, Collection, Management, and Analysis

The primary goal of the Rural Community Ambulance Agency Transformation Readiness Assessment and associated resources is to help ambulance agency leaders in rural America assess the state of their agency’s readiness in the core competency areas created following the Small Rural Hospital Blueprint for Performance Excellence and Value, adapted specifically for rural ambulance agencies from the Baldridge Excellence Framework for Health Care.

Data, Collection, Management, and Analysis for the ambulance agency core competencies include:

Staff is educated on electronic patient care record (e-PCR) capabilities for managing population health.
The agency analyzes data (e.g., actuarial, clinical, patient satisfaction, operational) to improve patient care and efficiency.
The agency surveys patients regarding their satisfaction with specific wellness services and care provided and uses the results to distribute wellness information and guide wellness care.
The agency engages in an ongoing cycle of performance improvement based on data collected for improving the health of patients and quality of care.