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Lincoln County Medical Center (LCMC) in Ruidoso, New Mexico is owned by Albuquerque-based Presbyterian Healthcare Services and has served the Ruidoso and Lincoln County communities since 1950.

These resources focus on quality improvement for care transitions.

This sixth module will build on the ideas from previous videos to look at how the board directs others toward your vision by creating a culture of accountability and feedback.

Explore the change process as well as the emotional side of change. Learn specific things you can do as a leader of change to smooth the process and help others.

In this module, we’re going to explore ways that you can work to influence the behavior of those on your team. We’ll share best practices for communicating expectations, giving and receiving feedback, and recognizing others.

In this module, we’ll explore what it means to engage your team and share some strategies for strengthening engagement by developing your team’s knowledge and skills, making collaborative decisions, and building a strong team identity.

View a five-part webinar series that provides staff development on revenue cycle best practices to support performance improvements with front and back end revenue cycle processes as demonstrated by increased cash collection, improved charge capture, and a reduction in denials.

These resources provide information about how to submit Medicare Beneficiary Quality Improvement Project (MBQIP) data and how to interpret data reports in order to inform quality improvement efforts.

Senior leadership at Presentation Medical Center is guided by the principle that progress is most effectively accomplished by starting with a strong and engaged leadership team. This is evident in the outcomes of their SRHT project.

Madison County Memorial Hospital (MCMH) in Madison, FL is a 25-bed, not-for-profit CAH that completed a financial operational assessment and reported positive outcomes.

In this module, we’re going to dig into some things that are hard for many of us: Communication, conflict, and difficult conversations. We’ll look at what it means to be a collaborative communicator and share tips for becoming a better listener, keeping conflict constructive, and having difficult conversations.

This list includes quality improvement resources that can be used across a variety of project topic areas.

Through the fulfillment of VVRMC’s mission and vision, they strive to improve patient satisfaction by existing as the premier provider for all healthcare needs within their community, all while delivering healthcare they can trust.

A series of five webinar recordings with rural hospitals and experts guiding them through a process to use the downloadable, pre-filled templates to develop and tailor their own Balanced Scorecard (BSC) & Strategy Map. The recordings also include educational slides from our subject matter experts and facilitated hospital discussion.

JMC shares outcomes and next steps about their RHPI case management project.

MCB reduced readmission rates after participating in a SRHT transition of care project. They attribute much of their success to the creation of care transitions nurse position.

HCHC share outcomes of their RHPI Lean Process Planning and Value Stream Mapping project to improve effectiveness in the ED.

Delta Memorial Hospital was spotlighted in November 2017 for the progress on their QI project. Read this next spotlight which talks about their SEAL team, charged with the task of impacting patient experience.

FMC worked to improve HCAHPS and core measures through their RHPI project and they share outcomes and impact.

The Cancer Screening and Prevention Toolkit features messaging that emphasizes cancer prevention and awareness, highlighting the powerful motivation of living not just for oneself, but for others.