EMS Data, Collection, Management, and Analysis

The primary goal of the Rural Community Ambulance Agency Transformation Readiness Assessment and associated resources is to help ambulance agency leaders in rural America assess the state of their agency’s readiness in the core competency areas created following the Critical Access Hospital Blueprint for Performance Excellence, adapted specifically for rural ambulance agencies from the Baldridge Excellence Framework for Health Care.

Data, Collection, Management, and Analysis for the ambulance agency core competencies include:

  • Staff is educated on electronic patient care record (e-PCR) capabilities for managing population health. 
  • The agency analyzes data (e.g., actuarial, clinical, patient satisfaction, operational) to improve patient care and efficiency. 
  • The agency surveys patients regarding their satisfaction with specific wellness services and care provided and uses the results to distribute wellness information and guide wellness care. 
  • The agency engages in an ongoing cycle of performance improvement based on data collected for improving the health of patients and quality of care.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,100,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.