EMS Patients, Partners, and the Community

The primary goal of the Rural Community Ambulance Agency Transformation Readiness Assessment and associated resources is to help ambulance agency leaders in rural America assess the state of their agency’s readiness in the core competency areas created following the Critical Access Hospital Blueprint for Performance Excellence, adapted specifically for rural ambulance agencies from the Baldridge Excellence Framework for Health Care.

Patients, Partners, and the Community core competencies for the ambulance agency include:

  • The agency participates in a community health assessment process to identify both strengths and needs to best serve the people in the community. 
  • Staff receives ongoing education and support for effectively engaging multiple community stakeholders to coordinate transitions of care aimed at reducing hospital readmissions, unnecessary 911 response, Emergency Department (ED) utilization, and improving wellness. 
  • The agency has a strategy to provide health assessments and education to the community at events such as a county fair, and on a scheduled basis at places like community centers. 
  • Staff coordinates care with multiple stakeholders to address a patient's underlying needs and social determinants of health.

This project is/was supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UB1RH24206, Information Services to Rural Hospital Flexibility Program Grantees, $1,560,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.