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The third session of the Revenue Cycle Improvement webinar series, Charge Capture Improvement and Best Practices, will provide an overview of charge capture opportunities.

In the third DRCHSD Patient Experience session, participants will develop an understanding of the "voice of the customer."

In the first DRCHSD Patient Experience session, participants will develop an understanding of HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) and other patient experience surveys.

Led by experts from BKD, LLP, attendees will gain an understanding of the complex details surrounding CMS’ price transparency requirements, effective 1/1/21, including strategies and specific actions to take to make sure hospitals are prepared to meet the requirements.

See this profile to learn about the SHIP and Flex Program in Nevada.

Understand the core components and functionality of the chargemaster. Summarize how best practice hospitals use the chargemaster to increase reimbursement, lower denials and improve cash flow. Incorporate a culture of chargemaster accountability and ownership. Comprehend 2020 Final Rule impact on chargemaster codes and availability including 2021 prescribed changes.

Increase understanding of a hospital's revenue cycle from the beginning to the end. Gain practical insight on revenue cycle leading practices such as denials management, revenue integrity, and clinical documentation improvement.

In the first two sessions, we reviewed best practice strategies for effective revenue cycle leadership and front-end revenue cycle performance improvement. This webinar will focus on middle- and back-end revenue cycle performance best practices. 

The purpose of this webinar is to present an overview of the new action planning template and discuss how to use the tool to support the implementation of the action plan.