Employee Satisfaction Assessment (ESA)

Author: 
National Rural Health Resource Center (The Center)

The Employee Satisfaction Assessment (ESA) provides leadership teams with a summary of staff feedback to assist management in determining how best to improve communications, workplace environment and culture, quality of care, onboarding, opportunities for growth, and benefits. It identifies key areas for leadership development and staff training needs, which also assists The National Rural Health Resource Center (The Center) with targeting educational resources to better assist DRCHSD Program hospitals and clinics.

The goal of the ESA is to assist selected DRCHSD Program organizations with gaining a better understanding of employee concerns and work environment to reduce staff turnover and increase retention.

The ESA process utilizes an online assessment tool and a standardized questionnaire to perform an easy to complete ESA. Leaders may add up to five additional questions.

View a list of the Employee Satisfaction questions that are asked in the assessment.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number U65RH31261, Delta Region Health Systems Development, $8,000,000 (0% financed with nongovernmental sources). This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.