General Quality Improvement Resources

This list includes quality improvement resources that can be used across a variety of project topic areas.


A series of recordings and related resources designed to equip professionals with the knowledge and tools to start quality improvement projects at their facilities. The course may be completed in sequence or individual modules and tools may be used for stand-alone training and review. A facilitator guide and sample course syllabus are available for those interested in convening a peer-sharing cohort to complete the course together.

This guide and toolkit offer strategies and resources to help critical access hospital (CAH) staff organize and support efforts to implement best practices for quality improvement. It includes a number of templates and tools that can be adapted to meet individual team needs.

RQITA Monthly is a monthly e-newsletter that provides state Flex Programs and CAHs with information and support for quality reporting and improvement and highlights current information about MBQIP outpatient. Previous months of MBQIP Monthly are also available here.

This resource is specifically focused on the current core measures of MBQIP and provides suggested promising strategies for quality improvement for each.

Listen and learn from the lived experience of skilled critical access hospital quality improvement (QI) staff from across the country! These virtual QI mentors will come together periodically for quality time to share PIE—their performance improvement experience. Their recorded conversations will cover key themes that help drive quality improvement in their rural hospitals. Listen to their lessons learned, strategies, tips, and ideas. Find valued supportive resources for each of their topics, along with their favorite real pie recipes!

The purpose of this interactive toolkit is to help all health care providers learn to use teach-back—every time it is indicated—to support patients and families throughout the care continuum, especially during transitions between health care settings. The toolkit combines health literacy principles of plain language and using teach-back to confirm understanding, with behavior change principles of coaching to new habits and adapting systems to promote consistent use of key practices.

This guide from the Agency for Healthcare Research and Quality (AHRQ) contains four strategies to help hospitals work as partners with patients and families to improve quality and safety. Included is an implementation handbook and tools for patients, families, and clinicians for each strategy.

TeamSTEPPS is an evidence-based program aimed at optimizing performance among teams of health care professionals, enabling them to respond quickly and effectively to whatever situations arise. This curriculum was developed by a panel of experts, incorporating more than 25 years of scientific research that has been conducted on teams and team performance. The following are among the several versions of TeamSTEPPS available on the TeamSTEPPS website.

This guide tells patients what they can do to get safer care and addresses medicines, hospital stays, surgery, medical tests, and more.


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