HCAHPS Overview: Vendor Directory

August 2020
National Rural Health Resource Center (The Center)

This guide, updated August 2020, provides information on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) including the benefits and challenges of implementing an HCAHPS survey process with small rural hospitals, specifically critical access hospitals (CAHs). Identifies vendors to guide small rural hospital and CAH vendor selection of this important, patient-centered survey process.